Can I view pieces I am thinking of buying?

Understanding the importance of experiencing art in person, we offer private viewings for original artwork by appointment. Please contact us to arrange a viewing. Additionally, high-resolution images and detailed descriptions are available online to aid your selection process.

Do you sell in person?

Presently, our sales are predominantly online. However, we occasionally participate in art shows and exhibitions where you can view and purchase Lu Hillier’s work in person. Announcements for such events are made on through our newsletter. To get news on exhibitions sign up here [link]


How do I order?

Ordering is simple! Once you've found a piece you love, choose your desired format (original painting or print), select unframed or choose your frame type, then follow the straightforward prompts to complete your purchase. If you have any difficulties, please don't hesitate to contact me for assistance via the contact page here [link]

How long will my order take to arrive?

Delivery times can vary depending on the type of artwork you've purchased and your location. For prints, we aim to dispatch your order within 3-5 working days, and delivery should take an additional 1-2 weeks. Original paintings and commissioned pieces may take longer due to the bespoke nature of these items. Estimated delivery times will be provided upon purchase, but please feel free to contact us if you have specific timing requirements or for more detailed information.

Do you ship outside the UK?

Shipping outside the UK is not a standard option on the website. If you're interested in international shipping for prints or original artworks, please contact us directly for special orders. We’ll work with you to provide a shipping quote and estimated delivery time for your location.

Can I buy original paintings?

Absolutely! If you are looking for a one-of-a-kind original painting that is a conversation starter you can view and purchase these through the website. Check the available listings under the 'Originals' section here. [link]

Can I have an original artwork framed to order?

Yes, you can. We offer a bespoke framing service for original artworks. You can choose from a selection of frame styles to perfectly complement your new piece. Please contact us directly to discuss your framing options via the contact page here [link]

Can I buy a print only?

Certainly. If you find a piece you love but prefer a more flexible option, our prints are a fantastic choice. They come in various sizes to suit your space and are printed on high-quality materials. Check out available prints here [link]

Do you offer framed prints?

Yes, we do. For those looking for a ready-to-hang option, we offer beautifully framed prints. Select this option when making your purchase, and choose mount or frame only and then rom our range of frames to match your decor.


What if I have a problem when I receive my artwork?

If you encounter any issues with your artwork upon receipt, whether it's damage during shipping or it doesn't meet your expectations, please reach out to me immediately via email. Please allow 24-48 hours for a reply. Your satisfaction is top priority, and I am committed to resolving any concerns swiftly. 

What is your Returns Policy?

We only offer returns or exchanges for items that have been delivered damaged. If you receive an artwork that has been damaged during shipping, please contact us immediately. We will guide you through the process of returning the damaged piece and discuss the available options.


How often do you add new pieces to the website?

Lu Hillier is continuously creating, and we update the website regularly with new pieces. We recommend subscribing to our newsletter to get updates on the latest additions and series releases, plus exclusive insights into Lu’s work. Subscribe here [link]

Can I commission a custom piece for my home?

Indeed, you can. I love to create custom pieces that are tailored specifically to your preferences and space. For commission inquiries, please reach out to me with your ideas, and I will guide you through the process. Contact me here [link]

    We are here to help!
    Still have questions or need assitance? Send us an email.